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Shipping &
Returns
Delivered straight to your door. Take a look at our shipping and returns policy here at PowAir Pets.
Our Shipping Policy
Delivered straight to your door
Orders over £35 qualify for FREE economy delivery*! We endeavour to dispatch all orders same day, please allow up to 3 working days for delivery. All orders received after 14.30 will be processed the next day.
PowAir also offers a Next Day Delivery service at £7.00 and it will take between 1-2 working days to receive you order (Mon-Fri before 13.30) Please note if requests are made for deliveries to be left unattended we cannot be held responsible for any loss of parcels.
***FREE delivery to UK mainland only.
Are you a stockist? To find out more about our wholesale delivery information, take a look at our welcome pack.
Our Returns Policy
Not 100% satisfied?
Thanks for shopping at www.PowAir.co.uk! If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 14 days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.